Cafe Operations Lead

Join OFFNIC Coffee, a coffee brand under the AIRSCREAM Group. At OFFNIC, we inspire joy and creativity through exceptional coffee experiences. We are dedicated to creating unique and memorable moments with every cup, and we are looking for passionate individuals to help us bring this vision to life. If you're ready to be a part of a team that values creativity, excellence, and making a positive impact, apply now and help us brew extraordinary experiences!

Responsibilities:

1. Culture delivery

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of OFFNIC.
• Ensure that all staff deliver consistent, high-quality service aligned with OFFNIC Coffee's brand values.
• Act as a point of contact for customer inquiries, feedback, and complaints, resolving issues promptly and professionally.
• Develop and implement strategies to enhance the overall customer experience.
• Assist with new shop searching.

2. Store Operations Management

• Oversee day-to-day operations of the café to ensure efficiency and adherence to company policies.
• Monitor and maintain product quality and service standards to create a premium customer experience.
• Conduct regular store audits to ensure cleanliness, organization, and compliance with health and safety regulations.

3. Staff Supervision and Training

• Assists with new barista training.
• Monitor staff performance, provide constructive feedback, and address any performance issues.
• Support baristas and other staff in their daily tasks to ensure smooth workflow and excellent customer service.

4. Inventory and Supply Chain Management

• Manage inventory levels for coffee beans, pastries, snacks, and other café supplies to prevent overstocking or shortages.
• Coordinate with suppliers to ensure timely delivery of high-quality products.
• Conduct regular stock checks and inventory reporting to minimize wastage and reduce costs.

5. Sales and Performance Monitoring

• Analyze daily, weekly, and monthly sales reports to identify trends and areas for improvement.
• Collaborate with the marketing team to execute promotional campaigns, loyalty programs, and seasonal offers.
• Monitor product performance and suggest changes to the menu based on customer feedback and sales data.

6. Marketing and Events Support

• Work closely with the marketing team to support in-store events, promotions, and collaborations.
• Ensure promotional materials are displayed effectively and align with OFFNIC Coffee’s branding.
• Coordinate with local communities and organizations for partnerships and marketing opportunities.

7. Administrative and Financial Support

• Assist in managing budgets for daily operations, ensuring cost-effectiveness without compromising quality.
• Maintain accurate records of sales, expenses, and operational performance for reporting purposes.

Requirements:

• Strong understanding of retail operations and customer service principles.
• Excellent interpersonal and communication skills to lead a team and interact with customers effectively.
• Solid problem-solving and decision-making skills, with the ability to adapt to dynamic environments.
• Proficiency in using POS systems and Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to analyze sales data, identify trends, and recommend actionable improvements.
• Knowledge of health and safety regulations in food and beverage operations.
• Ability to work flexible hours, including weekends and holidays, as needed.
• Familiarity with inventory management is a plus.
• Experience in event coordination or collaboration with marketing teams is advantageous.

Job Type: Full-time

Pay: RM4,000.00 - RM4,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Afternoon shift
• Evening shift
• Night shift
• Rotational shift