Front Desk Personnel & Admin Executive @I-City

The Front Desk Personnel plays a crucial role in creating a welcoming and organized environment for students, parents, staff, and visitors. This position serves as the first point of contact for anyone entering the school premises and requires excellent communication, interpersonal skills, and the ability to multitask effectively. The Front Desk Personnel will also be responsible for handling administrative tasks and providing essential support to various school departments. Key Responsibilities: 1. Reception and Customer Service: - Greet and welcome all visitors, parents, and students in a warm and professional manner. - Answer incoming phone calls and respond to inquiries promptly and courteously. - Provide information about the school's programs, activities, events, and policies to parents and visitors. - Direct visitors to appropriate departments or personnel as needed. 2. Administrative Support: - Maintain and manage the front desk area, ensuring it is neat, organized, and well-presented at all times. - Manage student attendance records and communicate with teachers and parents regarding absences. - Assist with the organization and distribution of school-related documents, forms, and announcements. - Handle incoming and outgoing mail, packages, and deliveries. 3. Student and Parent Assistance: - Assist with the admission process by providing application forms, explaining requirements, and guiding applicants through the initial steps. - Help parents with inquiries related to tuition fees, school calendars, extracurricular activities, and other school-related matters. - Coordinate with teachers and staff to schedule parent-teacher meetings and other school events. 4. Safety and Security: - Monitor visitors' access and ensure all visitors sign in and out of the premises. - Enforce school security protocols and procedures to maintain a safe environment. - Notify appropriate personnel in case of emergencies or incidents. 5. Multitasking and Flexibility: - Handle multiple tasks simultaneously, such as answering phone calls, greeting visitors, and responding to emails. - Adapt to changing situations and priorities in a fast-paced school environment.