Application Support Executive (Thai Speaking)
Job Description
1. Serving as the first point of contact for customers over the phone, email, or social media channels
2. Performing remote troubleshooting through diagnostic techniques (training will be provided)
3. Determining the best solution based on the issue and information collected from customers.
4. Analyses and resolves incidents/requests regarding use of application software or hardware.
5. Logs and tracks incidents/requests using an in-house customer management system and continuous updating to a knowledge-based system.
6. Communicate with other service providers, record and follow up with incidents whenever required.
7. Adhere to company best support practices including ISO 9001, ISO 20000 and ITIL processes.
8. Working on shift hours as per project requirements.
Requirements:
1. Diploma/Degree in relevant disciplines
2. Have at least 2 years of working experience
3. Good understanding of IT
4. Optimistic, passion and customer oriented
5. Ability to see through the incident and diagnose in most effective manner
6. Team player
Job Types: Full-time, Contract
Pay: RM3,000.00 - RM3,500.00 per month
Benefits:
- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Overtime pay
- Performance bonus
Application Question(s):
- What is your expected salary?
- Are you comfortable working in shifts
- Can you speak in Thai Language?
Application Deadline: 02/28/2025
Expected Start Date: 02/01/2025