SYSTEM ADMIN EXECUTIVE

JOB REQUIREMENTS

• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred

JOB DESCRIPTION

• Open and maintain customer accounts by recording account information
• Prepare product or service reports by collecting and analysing customer information
• Manage incoming calls/messages/emails and resolve customer complaints via phone, email, mail or social media
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Advise on company information
• Act as the company gatekeeper
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Close out or open call record

Job Type: Permanent

Pay: From RM2,300.00 per month

Schedule:

• Fixed shift
• Rotational shift

Supplemental Pay:

• Overtime pay