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We are seeking a dedicated Customer Service Representative to provide logistical support and handle customer inquiries. You will be responsible for responding to customer concerns, managing complaints, and ensuring a positive service experience. The role includes both phone and online communication, with potential leadership opportunities for those with more experience. Shift duty is required.
What You Will Deliver
- Handle customer queries and logistics arrangements via phone and online platforms.
- Resolve customer concerns and complaints with a positive and helpful attitude.
- Maintain professional customer service, creating a great experience for customers.
- Assist Team Leaders in senior positions.
- Participate in shift-based work schedules.
Who You Are
- Minimum of SPM or Diploma.
- At least one year of customer service experience is preferred (Fresh graduates are welcome to apply).
- Strong communication skills, problem-solving ability, and work ethic.
- Attention to detail and eagerness to learn.
- Positive attitude and teamwork skills.
- Proficiency in written and spoken English.
- Senior roles will be considered for candidates with more experience.
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