Senior Specialist - Communications (HR Services)

Job Purpose

Develop and administer communication plans and processes to positively and accurately represent company's / service line’s operations, merits, products, services, and image to targeted audiences in line with business objectives, stakeholder requirements, Group guidelines and policies.

Differentiator

• Subject matter expert who applies advanced knowledge of job area typically obtained through education and work experience.
• Manage projects / processes, working independently with limited supervision.
• Problems faced are difficult and sometimes complex.
• Ability to organize and manage agendas.
• Demonstrates articulate, professional and courteous use of marketing communication strategies in all circumstances.

Key Tasks

• Coordinate communication processes and specify communication programs in the areas of media relations, internal communication, branding and public relations, in line with overall DHL Group guidelines.
• Work closely with respective Managers and Team Leaders to ensure necessary communication is executed in a timely manner.
• Plan and organize necessary engagements as a form of engagement and communication.
• Assist and coordinate with respective Management teams both internal and Global to develop communication strategies.
• Assist in preparing presentations and investment contents.
• Prioritize and coordinate to obtain maximum exposure of appropriate key media messages.
• Develop and formulate contents for regular channels, such as newsletters, e-zones, e-mail bulletins, etc. as required.
• Support Employee Opinion Survey (manage invitations, communication and result preparation).
• Consolidate and implement all plans for modifications, improvements and new communication processes, systems, standards and policies, etc.
• Prepare Service Performance Reviews. Ensure standardized formats across the region and accurate depiction of contents.
• Support Management with design of key stakeholder presentations.
• Create a communication strategy that is appealing to key stakeholders.
• Implement comprehensive marketing communication plans for internal and external in a precise effective manner, including, but not limited to, writing, editing, obtaining approvals, partnering with the HRS team in assisting on projects.
• Participate in management and team project implementation, when requested.
• Independently obtain necessary knowledge and skills needed to keep up with technology and changing roles.
• Coordinate the development of trainings as necessary.
• Develop formats suitable for all regions such as interesting career stories, voice of the customer stories, AI/digitalization success stories, learning nuggets for townhalls etc.

Stakeholders

• Connect with and influence other specialist departments.
• May convince others to accept new concepts, practices, and approaches.
• Build strong, trusting cross-functional relationships with DHL Managers.
• Understand customer and key stakeholders’ interests and concerns and advise direct reports, customers and key stakeholders.
• Provide technical guidance to line managers and employees.
• Collaborate with customers and Business Partners to develop successful communication strategies.

Management Responsibility

• Individual contributor.
• May direct the work of other professionals or manage processes and programs.
• Coach and review the work of colleagues.

Skills

• Communications - Influencing, Presentation & Storytelling, Facilitation, Strategic and Corporate Communications.
• Continuous Improvements
• Program Management
• Newsletters, Editing, Copywriting, Proof-reading
• Cross-functional coordination
• Stakeholder Engagement

Qualifications & Key Requirements

Education Level

• Bachelor’s Degree or equivalent experience/qualification, preferably in PR, Communication, Marketing.

Experience Level

• More than 4 years.
• Proven experience in building and maintaining relationships.
• Working knowledge and understanding of all channel disciplines, including Media, PR, Social, Experiential, Multicultural, etc.
• Excellent understanding of MS Office products (ideally O365).
• Highly accomplished in presentation and layout design.