SHIFT SUPPORT ENGINEER
RM 2,500 - RM 3,500 / Per Mon
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Responsibilities:
- Troubleshooting complex technical issues in fast-paced data center environment
- Troubleshoot technical support for website, database, email, firewall, operating systems (Windows Server and Linux) functions in our hosting Environments.
- Troubleshoot customers’ technical and non-technical issues over the phone, tickets and live chat.
- Offer solutions to customer in a clear and concise manner.
- Be helpful and patient in directing customers to self-help solutions through our support portals.
- Provide a positive customer experience and de-escalate through empathy and care when dealing with customers.
- Monitor real-time dashboards and respond accordingly, escalating to Managers when needed.
Skills:
- Has a firm understanding of open source software as WordPress, Drupal, Joomla, etc.
- Is able to quickly and efficiently handle web hosting related issues such as DNS, FTP, PHP-based errors, etc.
- Knowledge of the Linux, Apache, MySQL, PHP (LAMP).
- Basic familiarity with setting up POP clients (MS Outlook, Eudora, etc).
- Basic knowledge of server hardware, networking, backup/restore.
- Linux/Unix experience & Window server exprience.
- Strong skills and experience with cPanel/WHM and Plesk.
Requirements:
- Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma in Computer Science / Information Technology or equivalent.
- Strong English is preferred & Bahasa.
- Good communication skills with customers.
- Requires to work hours outside of the typical office hours.
- Fresh Graduates are welcome
Work Remotely
- No
Job Types: Full-time, Permanent
Pay: RM2,500.00 - RM3,500.00 per month
Schedule:
- Rotational shift
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