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SHIFT SUPPORT ENGINEER

RM 2,500 - RM 3,500 / Per Mon

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Responsibilities:

  • Troubleshooting complex technical issues in fast-paced data center environment
  • Troubleshoot technical support for website, database, email, firewall, operating systems (Windows Server and Linux) functions in our hosting Environments.
  • Troubleshoot customers’ technical and non-technical issues over the phone, tickets and live chat.
  • Offer solutions to customer in a clear and concise manner.
  • Be helpful and patient in directing customers to self-help solutions through our support portals.
  • Provide a positive customer experience and de-escalate through empathy and care when dealing with customers.
  • Monitor real-time dashboards and respond accordingly, escalating to Managers when needed.

Skills:

  • Has a firm understanding of open source software as WordPress, Drupal, Joomla, etc.
  • Is able to quickly and efficiently handle web hosting related issues such as DNS, FTP, PHP-based errors, etc.
  • Knowledge of the Linux, Apache, MySQL, PHP (LAMP).
  • Basic familiarity with setting up POP clients (MS Outlook, Eudora, etc).
  • Basic knowledge of server hardware, networking, backup/restore.
  • Linux/Unix experience & Window server exprience.
  • Strong skills and experience with cPanel/WHM and Plesk.

Requirements:

  • Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma in Computer Science / Information Technology or equivalent.
  • Strong English is preferred & Bahasa.
  • Good communication skills with customers.
  • Requires to work hours outside of the typical office hours.
  • Fresh Graduates are welcome

Work Remotely

  • No

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

Schedule:

  • Rotational shift