Client Relations Manager

Job Summary We are seeking a dynamic and experienced Client Relations Manager to join our growing training and development company. The ideal candidate will bring a minimum of 4 years of experience in managing call center teams, planning business strategies, maintaining client databases, and fostering effective communication. A results-driven professional, the Client Relations Manager will play a key role in driving client satisfaction, retention, and business growth. Key Responsibilities Team Management Oversee and manage a team of call center representatives, ensuring high performance and productivity. Develop training programs and provide regular coaching to enhance team skills. Monitor team performance metrics, provide feedback, and implement improvement plans as necessary. Business Strategy Development Collaborate with leadership to develop and execute business strategies that align with organizational goals. Identify opportunities to expand client engagement and increase revenue streams. Conduct market research to understand client needs and industry trends. Client Database Management Maintain and update the client database with accurate and comprehensive information. Implement tools and processes to optimize database usage for sales and marketing efforts. Analyze client data to identify trends and provide actionable insights to the leadership team. Client Relationship Management Serve as the primary point of contact for high-value clients, ensuring their needs are met effectively. Develop and maintain strong relationships with clients to foster loyalty and retention. Address and resolve client inquiries or concerns promptly and professionally. Communication and Leadership Ensure clear and consistent communication between clients, team members, and internal stakeholders. Lead by example, fostering a positive, collaborative, and results-oriented work environment. Deliver presentations and reports to clients and internal stakeholders as required. Results Orientation - Set and achieve performance goals for the team and individual members. - Track and analyze KPIs, ensuring alignment with business objectives. - Implement strategies to optimize team productivity and client satisfaction. Qualifications - Bachelor’s degree in Business Administration, Communication, or a related field. - Minimum of 4 years’ experience in managing call center teams or client relations, preferably within the training or education industry. - Proven track record in planning and executing business strategies. - Excellent leadership and team management skills. - Strong communication and interpersonal abilities. - Proficiency in CRM software and database management tools. - Highly organized, detail-oriented, and capable of multitasking. - Results-driven mindset with a passion for exceeding client expectations. What We Offer - Competitive salary and performance-based incentives. - Opportunities for professional development and career advancement. - A collaborative and supportive work environment. Comprehensive benefits package. If you are passionate about client relations, have a strong leadership background, and are eager to contribute to a growing organization, we invite you to apply and become part of our team!