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- Managing and executing the full Vacant Possession (VP) process, from preparation to key collectio.
- Attending to property owners during the VP handover, ensuring all procedures are followed and customer concerns addressed.
- Maintaining up-to-date records, data, and information related to customer interactions.
- Responding to customer inquiries and feedback in a professional, polite, and timely manner.
- Briefing customers on the handover process, including property handover details, checklist, and provision of handover kits.
- Acknowledging and addressing customer complaints in a calm, respectful, and efficient way.
- Collaborating with relevant departments and teams to resolve customer issues and provide effective solutions.
- Providing feedback on the effectiveness and efficiency of customer service processes and recommending improvements.
- Ensuring a high level of customer satisfaction by delivering professional and helpful service.
- Coordinating with project site colleagues as necessary to ensure smooth processes.
- Escalating non-defect-related feedback to the appropriate Person-in-Charge (PIC) or department, ensuring timely follow-up and case closure.
- Coordinating and overseeing defects rectification works to ensure timely and effective resolution in line with standard operating procedures (SOPs).
- Compiling and submitting weekly defect management reports, highlighting urgent matters to management for prompt resolution.
- Cultivating positive relationships with Residents Associations, Joint Management Bodies, and relevant Resident Committees, always offering excellent service.
- Maintaining accurate records of customer interactions, transactions, feedback, and complaints.
- Performing other duties as assigned by the management to support the overall service excel
- Possess Diploma in any disciplines.
- Having experience in customer service will be an added advantage.
- Strong command of English and Bahasa Malaysia, with effective interpersonal and communication skills.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Excellent problem-solving and customer service skills.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Positive attitude and a professional demeanor when dealing with customers and colleagues.
- Ability to work independently as well as collaboratively within a team.
- EFP, SOCSO, EIS
- Career Growth
- Annual leave
- Medical leave
- Medical Insurance
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