F&B Branch Service Crew / Service Leader 餐饮部分店服务员 / 服务领班

Job Description:

As a Service Crew & Leader in the F&B department, you will be responsible for delivering an exceptional dining experience by providing excellent customer service, leading and training the team, and ensuring the smooth operation of restaurant services.

Key Responsibilities:

Customer Service:

• Greet and welcome guests with a friendly and professional attitude.
• Take accurate food and beverage orders, addressing any customer queries and providing recommendations.
• Ensure timely delivery of orders while maintaining high standards of quality and presentation.
• Resolve customer complaints and concerns promptly to ensure satisfaction and maintain a positive dining experience.
• Engage with guests to ensure satisfaction throughout their dining experience and make adjustments as necessary.

  Team Leadership:

  • Lead, motivate, and train the restaurant team to deliver exceptional service.
  • Foster a positive work environment and maintain high morale among the team.
  • Monitor and evaluate team performance, providing constructive feedback and guidance.
  • Plan and manage staffing schedules, ensuring adequate coverage for peak times.
  • Oversee team development and ensure ongoing training for skills enhancement.

    Operational Efficiency:

    • Assist in the preparation and presentation of food and beverages, adhering to health and safety regulations.
    • Ensure that all food safety and cleanliness standards are maintained, both front-of-house and back-of-house.
    • Help with restaurant set-up and clean-up, ensuring a well-organized and spotless environment.
    • Monitor the dining area and back-of-house operations for cleanliness, ensuring compliance with all restaurant policies and procedures.

      Quality Control:

      • Ensure all food and beverage items are served in accordance with the restaurant’s quality standards.
      • Uphold the restaurant’s operating procedures and ensure all team members adhere to them.

        Additional Responsibilities:

        • Any other tasks or duties assigned by the Management or Head of Department.
        • Contribute to the development and implementation of new processes to improve efficiency and customer satisfaction.

          Qualifications & Skills:

          • Proven experience in a customer-facing F&B role (previous leadership experience preferred).
          • Excellent communication and interpersonal skills.
          • Strong leadership capabilities with a focus on team development and motivation.
          • Ability to handle difficult customer situations with professionalism and tact.
          • Knowledge of health and safety regulations in food preparation and service.
          • Strong organizational skills with the ability to multitask in a fast-paced environment.

Fresh Graduate are welcome to apply!

Locations Available (May Choose 1)

• - Sri Hartamas, Kuala Lumpur
• - Puchong, Selangor (Puchong Jaya)

  Requirements:

  • Able to start work immediately.
  • Friendly, service-oriented, and a team player. No experience required.
  • Willing to work on weekends and public holidays, overtime.
  • Ability to follow instructions and work independently as well as part of a team.
  • Willingness to learn and adapt to new tasks and procedures.
  • Achieve at least SPM education
  • At least 2 years of experience in related field.
  • Strong leadership skills to motivate and manage a team effectively.
  • Excellent customer service and conflict resolution abilities.
  • Exceptional leadership, organizational, and problem-solving skills.
  • Familiarity with restaurant operations, including POS systems and inventory management.
  • Experience in F&B is an advantage but not required (fresh graduates are welcome to apply)
  • Good communication skills and a positive attitude.
  • Able to work in a fast-paced environment.

Job Benefits:

• Attractive Base Salary + Incentives
• Comprehensive Employment Benefits: EPF, SOCSO, EIS, and Annual Leave, Medical Leave etc.
• Professional Training & Career Growth: Continuous learning opportunities to enhance your skills.
• Welcoming Work Environment
• Annual Performance Bonus
• Uniform provided