Business Support Associate

• Supervising daily operation support / administration activities to ensure smooth execution of business operations by meeting quality and customer service expectation / indicators and accomplishing service level
• Manage all the administrative tasks in relation with no limit to following activities:
• (i) Pre-payroll support function - verifying the employee / contractor’s time sheet with site and upload to the related time & attendance and leave application to related system
• (ii) Support and administrate employee and contractor mobilization and deployment e.g. booking of medical, enforcement / immigration and visa clearance
• (iii) Handling customers’ enquiry
• (iv) Administrate the generate and issuance of purchase order
• (v) Administrate the business license related matter
• (vi) Support the customer and management reporting
• Work and collaborate closely with account manager and/or customer on the pre-payroll support function
• Ensure all candidate data and time & attendance records are accurate and updated in a timely manner in relevant systems
• Ensure full compliance process on the employee and contractor mobilization and deployment with the company or local enforcement regulation
• Managing any issues that may arise towards resolution in a collaborative and timely manner
• Effectively and efficiently managing your workload including your ticket count and working proficiently to multi-task, resolving competing priorities and meeting requested deadlines
• Provide monthly report as per scheduled from systems and ad-hoc report as per request from stakeholders
• Populate reporting templates with employee information where applicable
• Completing operations whilst providing backup support to team members on other activities during holidays
• Provide support in the delivery of business support operations if needed
• Ability to work in a high volume, fast moving operational business
• Able to work independently as well as within a team
• Able to demonstrate and combine a methodical and organized approach to work situations with high attention to detail
• Professional and customer focused on your approach including absolute discretion and sensitivity in handling confidential matters and information
• Perform other ad hoc duties and special projects as requested

Requirements:

• Degree/ Diploma in Business Administration or equivalent
• At least 2 years’ experience in business or operations support role/ HR generalist experience
• Exhibits strong client services expertise and delivery focused
• Proficient use of applicable technology, MS Office and Excel skill
• Effective communication (both written and verbal) and interpersonal skills and collaborative team spirit
• Proven ability to multi-task and meeting tight deadline
• Meticulous with attention to details
• Able to establish effective relationships and communications with account manager and/or customer, gains trust and respect
• Willing to work 7am - 4pm (Follow Australia time)