Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Technical Support L2

RM 0 - RM 8,000 / Per Mon
Original
Simplified
  • Level 2 Technical Customer Service Representative plays a crucial role in providing advanced technical assistance and support to customers. He will be responsible for troubleshooting complex technical issues, resolving escalated cases, and ensuring a high level of customer satisfaction.
  • Diagnose and resolve complex technical issues related to hardware, software, and network systems.
  • Provide in-depth technical analysis to identify the root cause of problems.
  • Receive escalated cases from Level 1 support and work to resolve them efficiently.
  • Collaborate with other support tiers and ASUS to ensure timely resolution of customer issues.
  • Communicate effectively with customers to gather information and understand the nature of their technical problems.
  • Provide clear and concise instructions to customers on issue resolution.
  • Contribute to the knowledge base by documenting solutions for common problems.
  • Work closely with Level 1 support to share insights, best practices, and knowledge.
  • Provide feedback to improve processes and enhance the overall support experience.
  • Ensure that all support interactions meet or exceed quality standards.

    Conduct follow-up with customers to ensure satisfaction after problem resolution

  • Diploma in IT or related technical field.
  • Preferably with at least 2-3 years’ experience in the call center industry, a similar role is an advantage.
  • High customer and service orientation.
  • Well-developed communication and analytical skills.
  • Good knowledge of operating systems and relevant hard- or software.
  • Good problem-solving skills and focus on quality.
  • Serenity in challenging situations.

    • Remuneration package:

    • Basic: Up to RM8000
    • Language allowance: RM300 (If any applicable)
    • Attendance allowance: RM100
    • KPI allowance: RM500

      *Note: Basic salary will be determined based on the candidate's years of relevant experience, skill set, and performance during the interview process.

      • Annual salary increment & performance bonus
      • Medical & hospitalization covered
      • EPF, SOCSO and EIS covered
      • External training will be provided and potential career progression opportunities

        Working hours:

        • 9:00 AM – 6:00 PM
        • Monday – Friday
        • Off day: Weekend, KL & National Public Holiday

          Working location:

          • Menara Tokio Marine Life, No 189 Jalan Tun Razak, 50400 Kuala Lumpur.
          • Nearby Ampang Park MRT2 / LRT station (within 5-minute walking distance)

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