Clubhouse Admin
RM 2,200 - RM 2,800 / Per Mon
Original
Simplified
- Handles and manage the day-to-day operation of club/centre.
- Respond promptly to customers enquiries across all channels (including Email, Voice Call & WhatsApp).
- Attend to customers over the counter and process facility/activity booking, membership application/renewal, program/lesson registration, payment, lesson schedule and other administrative procedures.
- Assist customers on their needs and query for programs, lessons or any other club/centre related matters and attend to their needs during their visit to the centre for good and smooth experiences.
- Always identify and assess customers' needs to achieve higher satisfaction. Build sustainable relationships of trust with customer through open and interactive communication.
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Ensure the club/centre facilities & operation are in tip top condition for the comfort and safety of the customers.
- Plan, propose and organize marketing and club events. Remain up-to-date on all club promotions, product launches, and events. Assist with all promotion and marketing campaign.
- Decorate club/centre facilities according to festive calendar.
- Manage club/centre utilities, track record, forms and marketing materials, office supplies, document filing and any related task.
- Liaise with contractor/supplier for work and supplies required for clubhouse upkeeping.
- To prepare operation reports, documents and meeting slides.
- Attend to and handles any situation/happening in the club/centre.
- Other ad-hoc duties assigned.
- Positive working attitudes, self-motivated, highly responsible.
- Able to speak in English and Bahasa Malaysia.
- Good administrative and communication skills.
- Proficiency in major languages.
- Strong in planning, organizing skills, innovative and creative.
- Proficient in basic computer and Microsoft Office.
- Able to work on weekend and rotational shift basis.
- EPF, SOCSO, EIS, Medical Leave & Claim
- Annual Performance Bonus
- Incentive Trip
- Training and Professional Development
- Team Building & Welfare
- Annual Dinner
- Free Admission to Sports Facility
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