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Clubhouse Admin

RM 2,200 - RM 2,800 / Per Mon


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  • Handles and manage the day-to-day operation of club/centre.
  • Respond promptly to customers enquiries across all channels (including Email, Voice Call & WhatsApp).
  • Attend to customers over the counter and process facility/activity booking, membership application/renewal, program/lesson registration, payment, lesson schedule and other administrative procedures.
  • Assist customers on their needs and query for programs, lessons or any other club/centre related matters and attend to their needs during their visit to the centre for good and smooth experiences.
  • Always identify and assess customers' needs to achieve higher satisfaction. Build sustainable relationships of trust with customer through open and interactive communication.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Ensure the club/centre facilities & operation are in tip top condition for the comfort and safety of the customers.
  • Plan, propose and organize marketing and club events. Remain up-to-date on all club promotions, product launches, and events. Assist with all promotion and marketing campaign.
  • Decorate club/centre facilities according to festive calendar.
  • Manage club/centre utilities, track record, forms and marketing materials, office supplies, document filing and any related task.
  • Liaise with contractor/supplier for work and supplies required for clubhouse upkeeping.
  • To prepare operation reports, documents and meeting slides.
  • Attend to and handles any situation/happening in the club/centre.
  • Other ad-hoc duties assigned.
  • Positive working attitudes, self-motivated, highly responsible.
  • Able to speak in English and Bahasa Malaysia.
  • Good administrative and communication skills.
  • Proficiency in major languages.
  • Strong in planning, organizing skills, innovative and creative.
  • Proficient in basic computer and Microsoft Office.
  • Able to work on weekend and rotational shift basis.
  • EPF, SOCSO, EIS, Medical Leave & Claim
  • Annual Performance Bonus
  • Incentive Trip
  • Training and Professional Development
  • Team Building & Welfare
  • Annual Dinner
  • Free Admission to Sports Facility
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