L3 Support - Core Banking

We are Purpose Driven, High Growth and a Great Place to Work Certified Organization! VDart Malaysia is one of the fastest growing talent management and digital solution providers established in the year 2007. As part of our continued Global Growth Strategy, we are excited to bring digital capabilities to Malaysia. VDart Malaysia Sdh Bhd will serve as our Regional Headquarters for ASEAN region. We are committed in bringing world class technology, build strong digital talent pool in emerging technologies and transform how businesses leverage technology in Malaysia. We serve various customers including Fortune 100 companies across various domains globally. VDart partners with industry leaders in Cloud, Intelligent Automation, IoT, Customer experience, and Security solutions. With distinct digital practices, we help our partners to build for tomorrow by reimaging their business today. From helping our partners to bridge talent in product development and embedded software, we provide resources and solutions globally across a wide range of industries, from automotive and mobility to energy, healthcare, and life sciences, manufacturing, consumer industries, and beyond. Come join us to create the digital future! Job Title: L3 Support Senior Application Maintenance Domain: Core Banking Sub-Domain: L3 support Role Level: Senior (L3, 6-9 Years of Experience) Location: Kuala Lumpur Job Summary: The Senior Application Maintenance/Production Support Specialist will be responsible for maintaining, monitoring, and supporting critical REM & ROS payment systems hosted on AS400/DB2. The role demands expertise in COBOL and RPG programming languages, along with experience in L3 production support. Strong knowledge of the ITIL framework and incident management processes is required to ensure system stability, timely issue resolution, and process improvements. Key Responsibilities: 1. L3 Production Support: Analyze and resolve complex incidents and service requests for REM & ROS applications. Perform root cause analysis (RCA) and ensure system stability. 2. System Monitoring & Maintenance: Monitor system performance, apply fixes/patches, and ensure high availability. 3. Incident & Problem Management: Follow ITIL processes for incident, problem, and change management with timely escalation and RCA documentation. 4. Code Analysis & Bug Fixing: Debug and optimize COBOL/RPG programs for application issue resolution. 5. Collaboration & Reporting: Work with stakeholders and teams to resolve issues and maintain documentation for support activities. Required Skills & Qualifications: 1. Technical Skills: o Expertise in COBOL and RPG programming on AS400. o Strong knowledge of DB2 for querying and troubleshooting. o Familiarity with AS400 operations, job scheduling, and monitoring tools. 2. Support Experience: o 6-9 years of experience in L3 production/application support roles. o Hands-on experience supporting Payments systems (REM & ROS preferred). 3. ITIL Knowledge: o Strong understanding of ITIL frameworks (Incident, Problem, and Change Management). o ITIL Foundation certification is a plus. 4. Soft Skills: o Excellent analytical and problem-solving abilities. o Strong communication and stakeholder management skills. o Ability to work independently and under pressure in a 24/7 support environment. Good-to-Have Skills: Experience in system upgrades, migrations, or performance tuning on AS400. Knowledge of banking processes and payment flows in Core Banking. Exposure to automation tools and processes."