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Mobile Customer Care Representative

RM 2,400 - RM 2,500 / Per Mon

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UOA Subang

Rotational Shift (5 days a week, Monday to Sunday)

RM 2,400 per month

RM 100 Monthly KPI Allowance (based on individual performance)

Job Scope:

- Provide excellent service through inbound voice channels, addressing customer inquiries promptly and efficiently while taking ownership of their concerns.

- Balance customer needs with business objectives, demonstrating strong skills in sales and marketing techniques.

- Effectively articulate and present information about our products, managing high volumes of customer inquiries in a professional manner.

- Take responsibility for achieving individual KPIs and collaborate with the team to meet collective goals.

- Utilize business strategies to enhance customer service and guide clients towards effective self-service solutions.

- Actively identify opportunities for process improvements, working with Team Leaders and Managers to enhance service delivery.

- Maintain the highest standards of integrity and confidentiality, safeguarding customer information at all times.

Requirements:

- Minimum 6 months of relevant work experience.

- Minimum education: SPM (Sijil Pelajaran Malaysia); a Diploma is preferred.

- Strong communication skills and the ability to handle a high volume of inquiries.

- Ability to thrive in a fast-paced, dynamic environment and meet performance targets.

Can Apply through WhatsApp : Ms Lava 011-35630124 (Drop me your resume)

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM2,400.00 - RM2,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Experience:

  • Customer service: 1 year (Required)

Work Location: In person