Team Leader - Telesales

Key Responsibilities

• Lead the recruitment and selection process to build a high-performing telesales team with optimal staffing levels.
• Oversee daily sales team operations, ensuring smooth workflow and effective team performance.
• Drive the team to exceed sales targets by maximizing the potential of every customer interaction.
• Provide training, coaching, and mentorship to develop team members and boost sales outcomes.
• Initiate and implement ongoing training on products and advanced selling techniques to keep the team sharp and adaptable.
• Ensure consistent and disciplined use of the company CRM system for accurate tracking and reporting.
• Forecast sales trends and provide detailed reports to the Head of Sales.
• Generate and secure meetings with prospective clients in alignment with target goals.
• Identify and capitalize on opportunities for upselling and cross-selling to expand client relationships.
• Oversee and delegate management of the sales activity database to maintain a clear and organized record.
• Manage leads from various sources, including the company website, marketing campaigns, and other channels, to maximize conversion.
• Set objectives and manage KPIs to drive accountability and track performance success.

Qualification

• Minimum of 3 years’ experience in telesales management, with a strong track record in driving sales success.
• Industry experience is a plus, but we welcome fresh perspectives from diverse backgrounds.
• Proven ability to consistently meet and exceed targets.
• Skilled in recruiting, training, and developing high-performing teams.
• Exceptional communication and organizational skills to effectively manage and support team operations.
• Collaborative and team-oriented, with a focus on achieving collective goals.
• Strong leadership abilities to inspire and motivate team members.

Job Types: Full-time, Permanent

Pay: From RM4,500.00 per month