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Mandarin Customer Service(Reservation Industry)

RM 3,500 - RM 4,100 / Per Mon

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  • Handle reservation inquiries (pre and post) via phone, email, and fax.
  • Respond to customer requests through phone and email.
  • Modify, change, or cancel existing reservations.
  • Make outbound calls to hotels/guests to arrange special requests.
  • Act as a liaison between guests and hotels to resolve complaints.
  • Manage hotel relationships by offering high levels of customer service and account management support.
  • Diploma and above qualifications are required.
  • Fresh Graduates are encouraged to apply.
  • Must be fluent in Mandarin (speak, read, and write).
  • Ability to showcase critical thinking, a proactive attitude, and remain composed in challenging situations.
  • Able to work in George Town, Penang.
  • Open to rotational shifts 24/7.
  • Language allowance: RM300
  • Training: Comprehensive training provided
  • Benefits: Medical and insurance coverage
  • EPF, Socso, EIS: Included
  • Leave: Annual and medical leave
  • Career Growth: Clear path for progression