Contract Administrator - KL Sentral - Permanent

Position: Contract Administrator
Location: Menara Shell, KL Sentral
Working Days/Hours: Monday – Friday, Rotational Shift (8 Hours)

Shift start: 7:00 am, 9:00am or 1:00pm
Language Requirement: Mandarin (Traditional and Simplified)

Responsibilities:

• Manage complex/escalated cases to ensure seamless closure.
• Provide expert advisory and support to teams on processes, policies, and compliance.
• Collaborate with stakeholders to resolve issues and prioritize cases.
• Handle exception cases and work on deal prioritization.
• Support service delivery and sales teams with feedback and case management.
• Identify opportunities for process improvements.

Experience & Skills:

• 4+ years of experience in a BPO or similar environment.
• Bachelor's degree required.
• Strong problem-solving and analytical skills.
• Proven ability to manage escalations and prioritize critical cases.
• Excellent communication, customer service, and interpersonal skills.
• Experience in Lead to Cash process is a plus.

Preferred:

• Ability to manage escalations and collaborate effectively with regional teams.
• Strong time management and organizational skills.

Job Type: Permanent

Pay: RM10,000.00 - RM11,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Monday to Friday
• Rotational shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• Are you open to a shift position?

Experience:

• BPO Environment: 6 years (Required)
• Managing contract: 6 years (Required)
• Customer Escalations: 6 years (Required)
• Customer service: 6 years (Required)

Language:

• Mandarin (Required)