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- Respond promptly to customer inquiries via WhatsApp, email, phone, or other communication channels.
- Provide accurate and comprehensive information about our services, products, and policies.
- Handle customer complaints with professionalism and resolve them efficiently.
- Escalate complex issues to higher management or specialized teams when necessary.
- Assist customers with booking services and follow up on their requests.
- Monitor and ensure smooth delivery or service execution.
Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to handle high-pressure situations with patience and professionalism.
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