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Operation / Customer Support

Salary undisclosed

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  • Customer Interaction:
    • Respond promptly to customer inquiries via WhatsApp, email, phone, or other communication channels.
    • Provide accurate and comprehensive information about our services, products, and policies.
  • Problem Resolution:
    • Handle customer complaints with professionalism and resolve them efficiently.
    • Escalate complex issues to higher management or specialized teams when necessary.
  • Order Management:
    • Assist customers with booking services and follow up on their requests.
    • Monitor and ensure smooth delivery or service execution.
  • Skills:

    • Excellent verbal and written communication skills.
    • Strong problem-solving and decision-making abilities.
    • Ability to handle high-pressure situations with patience and professionalism.