Duty Manager / Night Manager
Salary undisclosed
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- Lead and supervise all departments during the shift to ensure effective coordination and smooth operations. - Manage daily staffing requirements, assigning work and setting performance and development goals for team members. - Provide mentoring, coaching, and regular feedback to improve team performance and resolve conflicts. Oversee the night audit functions and prepare daily financial reports. Develop strategies to increase occupancy and ADR through walk-ins and upselling at the front desk. Monitor billing instructions and guest credit to ensure compliance with hotel policies. Monitor and control operational expenses, ensuring adherence to budgetary guidelines. Support revenue management strategies by ensuring upselling opportunities are maximized. Verify cash floats, perform daily reconciliations, and resolve any discrepancies. Monitor inventory and supplies to prevent wastage and ensure cost-effective purchasing practices.
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