Customer Service - USJ Subang Jaya, Selangor

CRITERIA :

• Required language(s): English, Bahasa Malaysia. Proficiency in Mandarin is an added advantage.
• At least 1 year of experience.

RESPONSIBILITIES:

• Correspondence and respond to phone calls, and written inquiries from patients and make outbound calls in a professional and courteous manner.
• Schedules appointments for patients, and collects and inputs information into the system with a high degree of accuracy.
• Involve in receiving and processing patients' insurance guarantee letters from insurance companies
• To handle patient complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
• To take the extra mile to engage patients, identify and assess patients' needs and achieve satisfaction
• Work independently in a fast-paced environment
• Demonstrate the highest level of commitment, compassion, and customer service for all of our patients, providers, and other team members.
• Maintain composure during moments of stress and maintain a helpful disposition at all times.
• Perform other duties as assigned by management.

REQUIREMENTS:

• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Strong phone contact handling, communication skills, and active listening
• Willing to work as a team
• High level of attention to detail
• Have knowledge and understanding of insurance eligibility
• Excellent customer service skills
• Proficient computer skills

Job Type: Full-time

Pay: RM2,500.00 - RM5,000.00 per month

Benefits:

• Free parking
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday
• Weekend jobs

Supplemental Pay:

• Commission pay
• Performance bonus

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Required)