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Jobs or company...

Sea Logistics Customer Care Manager

Salary undisclosed
Checking job availability...
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You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.

Your Role

You will be responsible for leading, directing + optimizing your customer care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility.

Your Responsibilities

You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:

  • To deliver + reinforce our CCL core competencies.
  • To conduct regular conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
  • To ensure the best-in-class customer onboarding + relationship management.
  • To focus on continuous improvement of processes + controls, ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.
  • To conduct daily + weekly stand-up meetings with your team to identify + resolve business issues.
  • To focus on continuous improvement of processes + controls, including customer complaint management + service recovery, aiming for a consistent delivery + fulfilling the customer promise.
  • To anchor the usage + improvements of CCL core systems.
  • To drive customer adoption of our eco-system.


Your Skills and Experiences

  • Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.
  • Proven experience in customer care management within the logistics industry.
  • Experience in sea logistics is highly preferred.
  • Experience in product management and managing sales teams.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Customer-centric mindset with a focus on delivering exceptional service.
  • Strong problem-solving and analytical skills.
  • Ability to work under pressure and manage multiple tasks simultaneously.

About Kuehne+Nagel

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

CONTACT

Farah

[email protected]

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