Customer Support, Vietnamese Speaking
Salary undisclosed
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Job Summary
We are seeking a Process Executive-Operations with 0 to 2 years of experience to join our team. The ideal candidate will have strong English speaking skills and be a native Vietnamese speaker. This role involves providing exceptional customer support in a Hi-Tech and Services environment. The position is based in our office and operates during day shifts.
Responsibilities
- Provide exceptional customer support by addressing inquiries and resolving issues in a timely manner.
- Communicate effectively in both English and Vietnamese to assist customers with their needs.
- Utilize technical skills to navigate and troubleshoot customer issues within the Hi-Tech and Services domains.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to ensure consistent and high-quality service delivery.
- Follow established protocols and procedures to ensure compliance with company policies.
- Participate in training sessions to stay updated on product knowledge and customer service techniques.
- Identify opportunities for process improvements and contribute to their implementation.
- Assist in the development of customer support materials and documentation.
- Monitor and report on customer feedback to help improve service quality.
- Provide support for special projects and initiatives as needed.
- Ensure a positive customer experience by demonstrating empathy and professionalism.
- Meet or exceed performance targets and service level agreements.
Qualifications
- Must have strong English speaking skills.
- Must be a native Vietnamese speaker with the ability to read write and speak the language fluently.
- Experience in customer support within the Hi-Tech and Services domains is a plus.
- Excellent communication and interpersonal skills are required.
- Ability to work effectively in a team-oriented environment.
- Strong problem-solving skills and attention to detail are essential.
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