Retail Manager (Mandarin Speaker)
Salary undisclosed
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The ideal candidate will be responsible for overseeing all aspects of store operations, achieving sales goals, managing a high-performing team, and ensuring the store represents the Cabbeen brand's image and values.
Key Responsibilities:
Sales & Profitability
- Achieve and exceed sales targets and profitability goals for the store.
- Monitor sales performance metrics (KPI) such as daily revenue, conversion rates, and average basket size.
- Implement sales strategies and in-store promotions to drive revenue growth.
Store Operations Management
- Manage all day-to-day store operations, including opening and closing procedures, cash handling, and POS system accuracy.
- Ensure stock levels are maintained, conduct regular inventory counts, and manage replenishment to avoid overstock or stockouts.
- Maintain compliance with company policies and ensure a clean, organized, and visually appealing store environment.
Customer Experience
- Deliver excellent customer service to ensure a premium shopping experience for every customer.
- Handle customer inquiries, feedback, and complaints in a professional and timely manner.
- Lead by example to ensure the team provides personalized and engaging service.
Team Leadership & Management
- Recruit, train, and develop a team of sales associates.
- Set clear goals, provide performance feedback, and foster a positive work environment.
- Create and manage staff schedules to ensure optimal coverage and productivity.
Brand Representation
- Act as a brand ambassador by promoting Cabbeen’s values and unique fashion style.
- Maintain high visual merchandising standards to reflect the brand’s identity.
- Collaborate with marketing teams to execute in-store events or campaigns.
Reporting & Communication
- Submit daily, weekly, and monthly sales reports to the business owner or regional manager.
- Provide insights on market trends, customer preferences, and competitor activity.
- Communicate effectively with the team to align goals and ensure smooth operations.
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