Customer care specialist (MAN/CANT)

Looking for a good start at customer service? You're at the right place. Join us for one of the best trainings and career progression. There are plenty of opportunities to grow and many benefits for our employees here.

JOB SCOPE:

• To respond promptly to customer inquiries via omnichannel, providing accurate information and assistance regarding Airlines- related inquiries.
• To handle customer complaints, troubleshoot problems, and escalate complex issues to appropriate teams or supervisors for resolution.
• To maintain a professional and courteous demeanour during interactions with customers, ensuring high-quality service and customer satisfaction.
• To keep detailed records of customer interactions, transactions, inquiries, and complaints using designated software or CRM systems.
• To follow established procedures and protocols for handling customer inquiries and escalations, adhering to company policies and standards.
• To collaborate with cross-functional teams, including logistics, sales, and product departments, to resolve customer issues and improve service delivery.
• To stay informed about E-commerce products, promotions, policies, and procedures to provide accurate and up-to-date information to customers.

REQUIREMENTS:

• Excellent command of English, Mandarin and Cantonese in both verbal and written communication.
• Technical skills and computer knowledge with hands-on mentality.
• Excellent soft skills, verbal and written communication skills .
• Excellent listening skills.
• Ability to de-escalate calls in an effective manner.
• Ability to assess the customer and adjust communication style accordingly.
• Excellent interpersonal skill with ability to positively influence others.
• Strong problem solving skill/ ability to empathize with customers.
• Ability to multi-task during and after calls and follow through in a timely manner.
• Strong attention to detail.
• Ability to work in a high stress environment, managing stress in a professional manner and without disruption to the operation, employee or customers.
• Ability to adapt to changes in the environment.

BENEFITS:

• Entitlement of various leaves such as Annual Leave, Compassionate Leave, Paternity Leave, Maternity Leave, Marriage Leave etc.
• Medical Coverage
• Dental Coverage
• Allowances Performance Incentives

OFFICE HOURS:

• 9AM - 6PM (Monday-Sunday)
• 9 hours working a day (inclusive 1 hour a break)
• 5 working days + 2 days off (depending on schedule)

JOB TYPE: Permanent

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to RM4,100.00 per month

Benefits:

• Dental insurance
• Health insurance
• Opportunities for promotion
• Professional development
• Vision insurance

Schedule:

• Fixed shift

Education:

• STM/STPM (Preferred)

Language:

• Mandarin (Required)
• Cantonese (Required)

Work Location: In person

Expected Start Date: 03/03/2025