Senior Account Manager

We’re new to the market and we’re disrupting a stale sector by bringing our unique technology to the travel industry for the first time ever. Navigator is a global audience agency that accesses the 1st party data of the biggest airlines and travel booking sites globally. As we grow and learn, we are now expanding the Account Management department in Kuala Lumpur to ensure we prove our value to our clients and drive our client retention higher every month.

Navigator prides itself on its culture which is one based on responsibility rather than hierarchy. We are a combination of diverse backgrounds, collaborating to put forward innovative, creative, and strategic solutions to drive the business towards its vision.

We are on a mission

We have identified a big problem in the travel industry – the inability of brands and agencies to know where their customer is, and market to them at the exact moment they would likely purchase their product/service. By having access to a huge amount of 1st travel party data in APAC, we can build highly targeted audiences and allow brands to reach their potential customers. We are on a mission to grow and realize the potential of this business and as our revenues scale quickly we need the best team to take care of our clients and focus on retention and upselling. We are also a team that collaborates, innovates, makes quick decisions, and is unconventional in our thinking.

Here’s where you come in…

We are looking for someone who loves winning and has a deep understanding of digital marketing as well as being able to spot and make the most of commercial opportunities. We need a natural leader who is capable of:

• Mastering the ability to read data, turn it into a narrative and present it to clients in order to prove our value
• Working with both internal and external stakeholders to ensure you have the information you need, presented in the way you need it, in order to maximize the commercial value of our clients in APAC
• Collaborating closely with our performance marketing team who run the campaigns so that the campaigns overdeliver on client expectations
• Honing your presentational skills as well as communication so that we are telling the story we need to
• Identifying upsell and commercial opportunities and presenting them in a way where the client stays with us longer and spends more budget with us
• Sharing your passion for digital marketing, your skills and learning with others - adding your ambition to that of the agency

Skills can be learnt and taught, who you are at your core cannot. We do need someone to come in who has a proven track record of success and can deliver on the following:

• Has a demonstrable history of managing clients, digital marketing campaigns and delivering on client retention and revenue with brands direct and agencies
• A commercial thinker who is always looking for opportunity
• Familiar with working across Meta, Google and TikTok platforms
• Self-starter - unafraid to move from thinking to doing and running the whole campaign process from going live to rebooking
• Able to read data quickly and present it in a format that proves our value

Our business is about our people

We know that we are nothing without our people and that they determine the journey we are going on together. We have an environment that facilitates growth and learning through curiosity and a desire to be the best we can. We will support every one of our team to help them achieve this and intend to grow the global team of Account Specialists which means there will be no shortage of opportunity.

Ink has been in business for 27 years and is the world’s leading travel media company. We work with the largest travel media brands and airlines worldwide. In 2019 we became part of Stagwell a Nasdaq trading company, founded in 2015, by Mark Penn (x-Microsoft). We have a collective vision as a global marketing and communications group to transform marketing globally. We say our industry has been dominated for decades by four firms that haven’t evolved fast enough to adapt to the times.