Customer Experience Specialist
Salary undisclosed
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What You Will Do
- Provide an omnichannel experience e.g email, chats, Whats-App, social media, calls with a comprehensive understanding of our products and services.
- Personalise and engage customers effectively to drive customer satisfaction
- Assist customer on enquiries and issues efficiently to mitigate detractors.
- Ensuring service standards are met e.g CSAT, Quality Assurance (QA), Response time and Resolution time.
What You Should Have
- Minimum 2 years of Customer Experience experience (Calls, email and live chat)
- Ability to determine customer needs and quickly build rapport with customers.
- Ability to empathize with and prioritize customer needs, provide appropriate solutions and setting expectations with customers.
- Experience working with Zendesk and/or a similar ticketing system is highly advantageous.
Additional Information
- Willing to work night shift (9pm – 7am) or 5am to 2pm
- 5 days per week (can include weekends)
- RM200 per year for health / medical
- RM500 per year for L&D
- 25% quarterly bonus (every 3 months) (Variable)
- RM100 monthly for transportation (fixed)
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