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Technical Support Analyst

Salary undisclosed

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Requirement :

• Candidates must have SAP Fieldglass functional knowledge.

• Basic SQL and ServiceNow Cloud knowledge

• At least 3 years of similar experience.

• Candidate who is able to work 11pm-7am Mon-Fri fully remote and to be on call during weekday public holiday support is required and may need to be in PG12 if required.

• During initial 1st month for training and onboarding will be day shift and need to be onsite at PG12.

Job description :

• Part of CWOS level 2 support team and responsible to support CWOS(SAP Fieldglass) application, VMS and have access to workers confidential data and other companies confidential data in both ITEK and ITED.

• Need to have SQL knowledge to run query on CWOS database.

• Job tasks include perform troubleshooting on unable to login SAP Fieldglass issue, worker information not updated, worker information displayed wrongly, perform false update the worker SOW, worker WWID not generated and other SAP Fieldglass related issues.

• Candidate need to work together with other support team to resolve Purchase Order amount discrepancies in downstream applications.