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Customer Service Executive

RM 3,000 - RM 4,500 / Per Mon


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  • Ensure timely quotations are sent to customers and bookings are confirmed promptly.
  • Support operations and sales in executing service delivery.
  • Manage carrier/vendor relations, including securing spot rates, equipment, space protections, priority haulage, and ensuring customs brokers provide agreed service levels.
  • Monitor and resolve issues/queries from the operations team and respond to customer inquiries promptly.
  • Ensure data integrity within systems.
  • Responsible for cross-selling/up-selling, customer retention, and following up on outstanding freight.
  • Monitor, record, and report on service performance, providing recommendations for improvements, whether in service delivery successes or failures.
  • Collaborate with the sales team to establish and strengthen customer relationships.
  • Ensure service excellence and develop a best-in-class platform for customers/clients.
  • Required language(s) : English, Mandarin, Malay.
  • Possess good communication skill in verbal & written in English.
  • Able to work independently and under pressure with minimum supervision.
  • Education/Experience: SPM or Diploma in any relevant field
  • Strong PC knowledge, Microsoft Windows, Word, Excel and Outlook required.
  • Normal working hour (Mon-Fri), 9am-6pm
  • Employee benefit