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Customer Service Specialist 中文客服 - Non Voice (Travel Industry)

RM 3,000 - RM 3,500 / Per Mon


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- Handle customer inquiries via live chat/email about online travel agency/related products

- Provide friendly and efficient service to the travel community of our client.

- Inquiries include refunds, cancellations, delay requests, complaints

- Process reservations or support work relating to travelling/related products

- Manages feedback/complaints and liaise with back end support to resolve members’ issues

- Advise on latest promotions

- Research information and troubleshoot problems using available resources

- Fresh Graduates are welcome to apply!

- Fluency in Traditional Mandarin (speaking, reading, and typing) is required.

- Average English communication skills.

- Willingness to work 5 working days with 2 off days (8am - 11pm) including public holidays.

- Able to work in KL Sentral (fully on-site office, easily accessible by LRT and MRT).

- Interest in customer service and the Travel industry.

- Ability to proactively and independently work towards meeting targets and goals.

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

- Patience, empathy, and a unique ability to manage stress

  • Shift Allowance
  • KPI Incentive