Customer Assistant

RM 1,800 - RM 2,000 / Per Mon

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1. Customer Interaction

Greet customers warmly upon arrival and assist with inquiries.
Provide detailed information about available auto detailing services, packages, and pricing.
Answer phone calls and WhatsApp messages from customers.
2. Appointment Management
- Schedule, confirm, and manage walk-in customer or appointments.
- Update and maintain the appointment calendar to avoid scheduling conflicts.
  3. Sales and Service Recommendations
  - Upsell additional services and products where applicable to meet customer needs.
  - Provide accurate cost estimates for services.
    4. Administrative Duties
    - Maintain organized records of customer details, service history, and payments.
    - Process transactions, issue receipts, and balance daily cash registers.
    - Ensure the reception area is clean, welcoming, and organized at all times.
    - Perform stocktake and ensure product stock availability at all times.
      5. Customer Satisfaction
      - Follow up with customers to gather feedback and ensure satisfaction with services provided.
      - Handle customer complaints professionally and escalate issues to management when necessary.
        6. General Support
        Assist the auto detailing team with communication between the workshop and customers.
        Support daily operational needs as required.
        Working Days:
        Thursday to Tuesday
        Working Hours:
        9:30 AM – 6:00 PM
        Rest Day:
        Wednesday

Education: High School Diploma or equivalent.
Experience: Previous experience in a front desk, receptionist, or customer service role is preferred.
Required Skills:
Excellent communication and interpersonal skills.
Strong organizational and time management abilities.
Proficiency in basic computer applications (e.g., Microsoft Office).
Positive, professional attitude with a customer-first mindset.
Physical Requirements: Ability to sit, stand, and move around the office as needed.