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Customer Support - Non Voice - Mandarin Language

Salary undisclosed

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Key Responsibilities:

  • Provide excellent customer service through email and other non-voice communication channels.
  • Handle customer inquiries and resolve issues with empathy and a customer-centric approach.
  • Utilize basic Excel skills to manage and analyze data related to customer accounts.
  • Assist with accounts payable processes, ensuring accuracy and timeliness.
  • Maintain detailed and organized records of customer interactions and transactions.
  • Proactively communicate with customers and internal teams to ensure smooth operations.
  • Identify and escalate complex issues to the appropriate departments for resolution.
  • Continuously seek opportunities to improve processes and enhance customer satisfaction.

Qualifications:

  • Proven experience in a customer service role, preferably in a non-voice process.
  • Basic proficiency in Microsoft Excel.
  • Strong problem-solving skills and the ability to think critically.
  • Excellent written communication skills and attention to detail.
  • Background in accounts payable processes is highly desirable.
  • Ability to work independently and as part of a team.
  • Proactive and detail-oriented with a strong sense of responsibility.
  • Empathy and a customer-centric mindset.