Mandarin Speaking General Manager (Western Fusion Cuisine)

About Us:

We are a dynamic startup revolutionizing the casual dining experience with our unique focus on Western Fusion Cuisine. Our mission is to bring people together through bold, flavorful dishes in an inviting, lively atmosphere. As we expand our brand and grow our customer base, we’re looking for an experienced, results-driven Food & Beverage General Manager to join our leadership team and help steer the business to new heights.

Role Overview:

The Food & Beverage General Manager (F&B GM) will be responsible for overseeing the daily operations of the restaurant, ensuring exceptional customer experiences, and maintaining high standards in food quality, service, and cleanliness. This individual will drive operational excellence, manage a diverse team, and collaborate closely with ownership to develop and implement strategies to scale and grow the brand. As the face of the restaurant, the F&B GM will ensure that every guest leaves with a memorable experience and contribute to building a strong, profitable, and sustainable business.

Key Responsibilities:

1. **Leadership & Operations Management**

- Lead, motivate, and manage the front-of-house and back-of-house teams to deliver top-tier customer service and operational efficiency.

- Oversee daily restaurant operations, ensuring smooth execution of all tasks from food preparation to service delivery.

- Implement and enforce operational policies and procedures, maintaining the highest standards in food safety, cleanliness, and hospitality.

- Develop, implement, and continually assess processes to improve operational performance, efficiency, and profitability.

2. **Financial Management & Profitability**

- Manage P&L, ensuring the restaurant operates within budget and meets financial goals.

- Monitor inventory levels, ordering, and cost controls to minimize waste and improve profitability.

- Identify opportunities to reduce costs, optimize resource allocation, and improve revenue.

- Work with ownership on pricing strategies, promotions, and financial forecasting.

3. **Team Development & Training**

- Recruit, train, and develop staff, fostering a positive, collaborative, and high-performance work environment.

- Provide ongoing coaching and performance reviews to ensure that employees maintain high standards of service and quality.

- Design and implement staff training programs on service standards, product knowledge, and safety protocols.

- Develop a strong team culture with a focus on performance, accountability, and customer-centric values.

4. **Customer Experience & Satisfaction**

- Ensure exceptional guest service by overseeing the guest experience from greeting to checkout, maintaining a consistent, welcoming atmosphere.

- Handle customer complaints or concerns professionally, ensuring a swift resolution and maintaining guest loyalty.

- Analyze customer feedback and implement necessary changes to enhance service quality and satisfaction.

- Innovate and refine the menu and restaurant concept to keep the customer experience fresh and exciting.

5. **Marketing & Brand Strategy**

- Collaborate with the marketing team to develop and implement promotional campaigns, events, and social media strategies to drive traffic and engagement.

- Identify and act on opportunities for brand growth, including partnerships, community involvement, and new revenue streams.

- Ensure the restaurant maintains a strong and positive brand presence both online and offline.

6. **Compliance & Safety**

- Ensure the restaurant adheres to all local, state, and federal health and safety regulations, including labor laws, food safety standards, and environmental policies.

- Regularly review and update safety protocols, ensuring a safe and secure environment for staff and customers.

Requirements:

- **Experience**: Minimum 10+ years of experience in food and beverage management, with at least 2 years in a senior leadership role (e.g., GM, Assistant GM, Operations Manager) in a Western Fusion Cuisine.

- **Industry Knowledge**: Proven track record of managing restaurants specializing in unique or niche dining concepts (e.g. Western Fusion Cuisine.)

- **Leadership**: Strong leadership skills with the ability to inspire and manage a diverse team. A hands-on approach to management and problem-solving.

- **Financial Acumen**: Solid understanding of financials, cost controls, budgeting, and P&L management.

- **Customer-Focused**: A passion for exceptional customer service and the ability to create memorable experiences that keep guests coming back.

- **Operational Excellence**: Ability to multitask, stay organized, and manage time effectively while maintaining high standards in food quality, service, and operations.

- **Communication**: Excellent verbal and written communication skills, with the ability to interact effectively with staff, customers, and ownership.

- **Adaptability**: Comfortable working in a fast-paced, dynamic startup environment with changing priorities and growth opportunities.

- **Education**: A degree or certification in Hospitality Management, Culinary Arts, or a related field is preferred but not required.

- Proficient in both Mandarin and English

Job Type: Full-time

Pay: RM10,000.00 - RM20,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Application Question(s):

• Do you have the experience in setting the new restaurant?

Experience:

• Western Fusion Cuisine: 5 years (Required)

Language:

• Mandarin (Required)