Customer Service Specialist
RM 3,000 - RM 4,500 / Per Mon
Original
Simplified
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner by following to processes
- Fresh graduates from SPM, Diploma and Degree are also welcome to apply as long as you have good proficiency in either Simplified Mandarin/Traditional Mandarin or Cantonese (Must be able to read, write and type).
- Salary :Basic (RM3000 - RM3500) + KPI (Up to RM300) + Night shift allowance (Up to RM500)
- Office location :Sunway Visio Tower
- Requirement :- Candidate must well known English and Traditional Chinese, Able to work in shift, Able to speak / type in Traditional Chinese
After pass probation able to work from home
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