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Field Service Engineer

Salary undisclosed

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Working Hours : 12X5 Support with multiple shift & on call support

Location: [Cyberjaya & KL ]

Department: Field Services

Reports To: Department Lead

Job Summary:

The Field Service Engineer is responsible for providing on-site technical support, maintenance, and repair services for a range of equipment and systems. This role involves traveling to customer sites, diagnosing and resolving technical issues, performing preventive maintenance, and ensuring customer satisfaction through excellent service


Key Responsibilities:

  • Travel to customer sites to install, troubleshoot, and repair equipment and systems.
  • Diagnose and resolve technical issues efficiently and effectively.
  • Perform preventive maintenance to ensure optimal performance and longevity of equipment.
  • Provide exceptional customer service by addressing customer concerns and ensuring their satisfaction.
  • Communicate effectively with customers to explain technical issues and solutions.
  • Train customers on the proper use and maintenance of equipment.
  • Maintain accurate records of service activities, including work performed, parts used, and customer interactions.
  • Generate service reports and update maintenance logs.
  • Provide feedback to management on recurring issues and potential improvements.
  • Adhere to all company and industry safety standards and protocols.
  • Ensure all work complies with regulatory requirements and company policies.
  • Maintain a clean and organized work environment at customer sites.
  • Work closely with the technical support team and other departments to resolve complex issues.
  • Communicate effectively with the Field Service Manager and other team members.
  • Participate in regular training and development programs to stay updated on new products and technologies.

Qualification:

  • Strong technical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Proficiency with diagnostic tools and software.
  • Ability to read and interpret technical manuals and schematics.
  • Strong organizational and time-management skills.
  • Minimum 2 - 3 years