Checking job availability...
Original
Simplified
Working Hours : 12X5 Support with multiple shift & on call support
Location: [Cyberjaya & KL ]
Department: Field Services
Reports To: Department Lead
Job Summary:
The Field Service Engineer is responsible for providing on-site technical support, maintenance, and repair services for a range of equipment and systems. This role involves traveling to customer sites, diagnosing and resolving technical issues, performing preventive maintenance, and ensuring customer satisfaction through excellent service
Key Responsibilities:
- Travel to customer sites to install, troubleshoot, and repair equipment and systems.
- Diagnose and resolve technical issues efficiently and effectively.
- Perform preventive maintenance to ensure optimal performance and longevity of equipment.
- Provide exceptional customer service by addressing customer concerns and ensuring their satisfaction.
- Communicate effectively with customers to explain technical issues and solutions.
- Train customers on the proper use and maintenance of equipment.
- Maintain accurate records of service activities, including work performed, parts used, and customer interactions.
- Generate service reports and update maintenance logs.
- Provide feedback to management on recurring issues and potential improvements.
- Adhere to all company and industry safety standards and protocols.
- Ensure all work complies with regulatory requirements and company policies.
- Maintain a clean and organized work environment at customer sites.
- Work closely with the technical support team and other departments to resolve complex issues.
- Communicate effectively with the Field Service Manager and other team members.
- Participate in regular training and development programs to stay updated on new products and technologies.
Qualification:
- Strong technical and problem-solving skills.
- Excellent verbal and written communication skills.
- Proficiency with diagnostic tools and software.
- Ability to read and interpret technical manuals and schematics.
- Strong organizational and time-management skills.
- Minimum 2 - 3 years
Similar Jobs