Asia Operation Centre, Supervisor

1. Support manager of Asia Operation Centre to manage the team and coordinate with local operations and sales for group handling issues. 2. Working closely with all Asia Local Operation Manager and AOC staffs on tour operating and process. 3. Possess good communication and negotiation skills, positive mind-set to assist to build up the team with direct communication skill with client. 4. Present constructive plan and insight to assist operation manager to build an agile team with flexible approach with constant changes. 5. Knowledge and experience sharing with the team and support manager of Asia Operation Centre to build up a team with good quality and efficiency. 6. Support training and facilitating the independent execution of daily operational tasks for staff where is necessary. 7. Support the execution of company policy, process, and the changes. 8. Produce or employ the report or tool to monitor the work assignment to ensure the achievement of KPIs and optimization of the manpower. 9. Developing strategies for enhancing business processes with the operations manager to ensure the operation staff works within the company are kept up to the business & market growth. 10. Scheduling department meetings and information sharing sessions. 11. Provide good, valuable and workable solutions to the sales and operations from time to time, ensure the operation works within MIKI keep up to the qualified standard. 12. Assist operation manager to complete administrative and managerial tasks. 13. Be the deputy of the department manager. 14. Other jobs/task assigned by the company and management.