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Customer Support Officer

RM 2,800 - RM 2,800 / month

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Job Description:

  • Respond promptly and accurately to customer inquiries via email, live chat, phone, and social media.
  • Help customers troubleshoot and resolve technical issues.
  • Coordinate with other teams to ensure timely product delivery and installation.
  • Identify recurring issues and suggest improvements to management.

Requirements:

  • Diploma or Degree holder.
  • 1-3 years of relevant customer service experience, ideally in e-commerce.
  • Strong communication skills (phone, written, interpersonal).
  • Familiarity with Zendesk or similar systems is a plus.
  • Experience in air-conditioning, consumer electronics, or home appliances is an advantage.
  • Willingness to work on rotational shifts (5-day week with 2 rotating off days).
  • Must be able to commute to Bukit Jalil, Kuala Lumpur.
  • Night shift allowance provided.

Job Type: Full-time

Pay: Up to RM2,800.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Night shift
  • Rotational shift
  • Weekend jobs

Application Question(s):

  • What is your expected salary?
  • Are you able to start immediately?
  • Are you able to work on night shifts?