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Customer Journey Experience Support - Contractual - Malaysian
RM 5,000 - RM 7,500 / Per Mon
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Duties:
- Collaborate with design team to co-create the envisioned experiences
- Develop customer journeys including identifying target audiences, touchpoints, engagements tactics across the customer lifecycle to drive business outcomes
- Propose experience/WOB concept that differentiate client organization from competition
- Identify stakeholder’s goal, requirement and expectations (Campaign Approval Paper)
- Ascertain business challenges and new opportunity areas with Experience Lead
- Evaluate the effectiveness of proposed solution in meeting the objectives of the use cases
- Summarise key learnings across use cases and prepare a framework for cross-squad utilization
- Support CMs and product squads to identify and prioritize opportunities
- Communicate strategic initiative, end-to-end experiences, and designs to stakeholders for buy-in. Analytics
Requirements:
- Proven track record in supporting the development of customer experiences from conception to execution.
- Strong understanding of creative processes, user experience design principles and a history of QA for creative excellence.
- Experience working collaboratively with cross-functional teams, fostering effective communication and alignment between marketing, creative, and other relevant departments.
- Have experience in prioritization forums and provide valuable insights to optimize resource allocation and project timelines.
- Proficient in using reviewing data reports to assess the impact and performance of marketing campaigns and make recommendations
Job Type: Contract
Contract length: 36 months
Pay: RM5,000.00 - RM7,500.00 per month
Schedule:
- Monday to Friday
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