Customer Service Support Executive
Job Title: Customer Service Support Executive
Location: Ara Damansara, Petaling Jaya, Selangor
Job Type: Permanent Position
Anyone willing to join have 0 experience can apply , but should have good communication skills .
Experience Level: 0-2 Years
Eligibility: Local Malaysians Only
Position Overview
We are seeking a motivated and enthusiastic Customer Service Support Executive to join our team in Ara Damansara, Petaling Jaya. This role is ideal for recent graduates or individuals with up to 2 years of experience in customer service. You will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with product information, order status, and troubleshooting issues.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to resolve customer issues and enhance service delivery.
- Provide feedback on customer interactions to help improve processes and services.
- Participate in training sessions to enhance product knowledge and customer service skills.
Qualifications
- Education: Minimum SPM or equivalent; diploma or degree in any field is an advantage.
- Experience: 0-2 years of experience in customer service or related fields.
- Skills:
- Strong communication skills in English and Bahasa Malaysia (both written and verbal).
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to handle customer inquiries with patience and empathy.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks.
Benefits
- Competitive salary and performance-based incentives.
- Opportunities for career advancement and professional development.
- Friendly and supportive work environment.
- Health and wellness benefits.
Job Types: Full-time, Permanent
Pay: Up to RM2,000.00 per month
Benefits:
- Additional leave
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus