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Customer Service Support Executive

RM 2,000 - RM 2,000 / Per Mon

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Job Title: Customer Service Support Executive

Location: Ara Damansara, Petaling Jaya, Selangor

Job Type: Permanent Position

Anyone willing to join have 0 experience can apply , but should have good communication skills .

Experience Level: 0-2 Years

Eligibility: Local Malaysians Only

Position Overview

We are seeking a motivated and enthusiastic Customer Service Support Executive to join our team in Ara Damansara, Petaling Jaya. This role is ideal for recent graduates or individuals with up to 2 years of experience in customer service. You will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Assist customers with product information, order status, and troubleshooting issues.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with other departments to resolve customer issues and enhance service delivery.
  • Provide feedback on customer interactions to help improve processes and services.
  • Participate in training sessions to enhance product knowledge and customer service skills.

Qualifications

  • Education: Minimum SPM or equivalent; diploma or degree in any field is an advantage.
  • Experience: 0-2 years of experience in customer service or related fields.
  • Skills:
  • Strong communication skills in English and Bahasa Malaysia (both written and verbal).
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to handle customer inquiries with patience and empathy.
  • Strong problem-solving skills and attention to detail.
  • Ability to work in a fast-paced environment and manage multiple tasks.

Benefits

  • Competitive salary and performance-based incentives.
  • Opportunities for career advancement and professional development.
  • Friendly and supportive work environment.
  • Health and wellness benefits.

Job Types: Full-time, Permanent

Pay: Up to RM2,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Supplemental Pay:

  • Performance bonus
  • Yearly bonus