Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...
B

Customer Service Executive

RM 4,000 - RM 4,500 / month
Checking job availability...
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Basic Function

Receive customer or sales representative inquiries regarding the company’s products and/or services. Review inquiry and research to obtain necessary information from policies, procedures, and other documentation. Coordinate problem resolution with appropriate department(s). Inform customer of response and/or problem resolution. Train and provide guidance to the team on standard processes and protocols.

Essential Duties and Responsibilities

*Marginal position functions that are not included among the essential duties and responsibilities in this position description are also requirements of this position.

1. Act as internal sales support.

2. Communicate effectively with customers and sales representatives using phone, fax, voice mail, email, and other tools to fully understand customer’s application(s).

3. Assist in product selection, sizing, configuration, and pricing of Brooks products to fit customer’s application(s).

4. Support the quote and order placement process to ensure accurate information is provided to the customer and/or order entry timely.

5. Maintain product-specific database.

6. Assist customers and Sales Representatives with any complaint, using the formal customer complaint process when appropriate.

7. Keep current with technological and competitive developments and customer portal sites.

8. Participate in cross-functional, Company continuous improvement initiatives to improve customer satisfaction.

9. Participate in Operations meetings to ensure on-time order fulfillment.

10. Participate in root cause analysis when order discrepancies take place.

11. Support the department and their process standards as the lead trainer providing training to new customer service representatives.

12. Provide support/guidance to the semi customer service team members on basic order entry tasks and confirmations on approved processes and standards.

13. Regular attendance.

14. Other duties as assigned.

Job Type: Full-time

Pay: RM4,000.00 - RM4,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • 13th month salary
  • Yearly bonus

Experience:

  • Customer service: 3 years (Required)
  • Order management system: 3 years (Required)

Language:

  • Mandarin (Required)

Work Location: In person