Service Advisor Responsibilities:Customer Engagement:- Serve as the primary point of contact for customers, understanding their needs and requirements.
- Relay accurate and detailed information to Service Technicians for timely and effective resolution.
Repair Coordination:- Assess repair requirements and associated costs, providing customers with clear and concise quotations.
- Stay updated on the range of services offered to provide accurate information to customers.
Customer Communication:- Keep customers informed about the progress of their equipment repairs.
- Address customer inquiries promptly and effectively, consulting with technicians when necessary.
Scheduling and Workflow Management:- Plan and manage service schedules to ensure efficient use of resources and minimize delays.
- Monitor and optimize workflow to meet customer expectations and company standards.
Inventory Collaboration:- Work with the storekeeper to ensure availability of spare parts, tools, and equipment required for repairs.
- Ensure proper documentation and tracking of inventory used for services.
Administrative Support:- Issue service quotations and follow up on customer payments.
- Assist management with other tasks as needed to ensure smooth service operations.
Admin Assistant Responsibilities:General Administrative Tasks:- Manage and organize documentation, filing systems, and office correspondence.
- Provide clerical support, including preparing reports and presentations as required.
Data Management:- Accurately input and maintain company records, ensuring data integrity and confidentiality.
Scheduling and Coordination:- Assist in scheduling meetings, appointments, and managing calendars for team members.
- Coordinate interdepartmental activities to ensure seamless operations.
Customer Support:
Educational Background- Minimum Diploma/Bachelor's degree in Business Administration, Customer Service, or a related field.
- Equivalent work experience may also be considered.
Work Experience- At least 1-2 years of experience in customer service, administrative roles, or a similar capacity.
- Fresh graduates with strong interpersonal and organizational skills are encouraged to apply.
Skills & Competencies- Customer Service Excellence: Strong communication and interpersonal skills to engage effectively with customers.
- Organizational Skills: Ability to multitask, prioritize, and manage time effectively.
- Problem-Solving Ability: Capable of analyzing situations quickly and implementing efficient solutions.
- Technical Proficiency: Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) and administrative tools.
- Attention to Detail: Accuracy in data entry, documentation, and inventory management.
- Team Collaboration: Ability to work cohesively with technicians, storekeepers, and other departments.
Additional Requirements- Proficiency in English (written and spoken); knowledge of other languages is an advantage.
- Knowledge of inventory management systems or basic understanding of spare parts and equipment (preferred but not mandatory).
- Adaptability: Ability to thrive in a fast-paced, dynamic environment.
- Strong ethical standards and commitment to confidentiality in handling sensitive information.
Other Preferences- Applicants residing near Puchong or willing to commute are preferred.
- A positive, customer-focused attitude and eagerness to learn and grow.
Competitive Salary:- Attractive remuneration package based on qualifications and experience.
Career Development Opportunities:- Room for professional growth and advancement within the company.
- Opportunities for training and skill enhancement.
Work-Life Balance:- Regular working hours with minimal overtime requirements.
Team-Oriented Environment:- A collaborative and supportive workplace culture.
Medical Benefits:- Health insurance or medical allowances to ensure employee well-being.
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