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Finance Operations Specialist (Japanese Speaker)

  • Full Time, onsite
  • Accenture Southeast Asia
  • Kawasan Sekitar Kuala Lumpur, Malaysia
Salary undisclosed

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  • Responsible for collecting based on agreed upon criteria with client and in accordance with the DTP.
  • Responsible for activities assigned by the Collections Team Lead
  • Responsible for calling, emailing, & making payment arrangements with customers
  • Liaise with customers on a timely basis, execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records
  • Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface)
  • Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments
  • Work closely with key teams such as Credit and Sales in mitigating collection risk
  • Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives
  • Provide administration work related to collections, such as preparing adjustment vouchers, statements and letters
  • Escalate unresolved issues to management timely and follow through issues until final resolution
  • Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables
  • Meet monthly collection targets
  • Escalate issues in accordance with escalation policy
  • Attend client meeting to discuss debtor performance and address issues as required
  • Be proactive and innovative with ideas to improve service / deliverables to the client

Job requirements:

  • Business administration degree or equivalent plus hands-on experience in finance or ad sales ops working with sales reps.
  • Minimum of 2- 4 years in Sales strategy, revenue accounting, general accounting, billing
  • Expertise in building dashboards using Tableau, PowerBI or similar tool
  • Experience setting up and monitoring adherence to tracking requirement
  • Demonstrated experience in creative problem-solving techniques
  • Core decision making skills
  • Must have MS Excel and Salesforce proficiency
  • Ability to work cross functionally with many teams
  • Familiarity with Salesforce.com or other CRM system
  • Familiarity with Oracle or similar ER