Finance Operations Specialist (Japanese Speaker)
Salary undisclosed
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- Responsible for collecting based on agreed upon criteria with client and in accordance with the DTP.
- Responsible for activities assigned by the Collections Team Lead
- Responsible for calling, emailing, & making payment arrangements with customers
- Liaise with customers on a timely basis, execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records
- Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface)
- Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments
- Work closely with key teams such as Credit and Sales in mitigating collection risk
- Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives
- Provide administration work related to collections, such as preparing adjustment vouchers, statements and letters
- Escalate unresolved issues to management timely and follow through issues until final resolution
- Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables
- Meet monthly collection targets
- Escalate issues in accordance with escalation policy
- Attend client meeting to discuss debtor performance and address issues as required
- Be proactive and innovative with ideas to improve service / deliverables to the client
Job requirements:
- Business administration degree or equivalent plus hands-on experience in finance or ad sales ops working with sales reps.
- Minimum of 2- 4 years in Sales strategy, revenue accounting, general accounting, billing
- Expertise in building dashboards using Tableau, PowerBI or similar tool
- Experience setting up and monitoring adherence to tracking requirement
- Demonstrated experience in creative problem-solving techniques
- Core decision making skills
- Must have MS Excel and Salesforce proficiency
- Ability to work cross functionally with many teams
- Familiarity with Salesforce.com or other CRM system
- Familiarity with Oracle or similar ER
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