Finance Operations Specialist (Japanese Speaker)

• Responsible for collecting based on agreed upon criteria with client and in accordance with the DTP.
• Responsible for activities assigned by the Collections Team Lead
• Responsible for calling, emailing, & making payment arrangements with customers
• Liaise with customers on a timely basis, execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records
• Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface)
• Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments
• Work closely with key teams such as Credit and Sales in mitigating collection risk
• Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives
• Provide administration work related to collections, such as preparing adjustment vouchers, statements and letters
• Escalate unresolved issues to management timely and follow through issues until final resolution
• Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables
• Meet monthly collection targets
• Escalate issues in accordance with escalation policy
• Attend client meeting to discuss debtor performance and address issues as required
• Be proactive and innovative with ideas to improve service / deliverables to the client

Job requirements:

• Business administration degree or equivalent plus hands-on experience in finance or ad sales ops working with sales reps.
• Minimum of 2- 4 years in Sales strategy, revenue accounting, general accounting, billing
• Expertise in building dashboards using Tableau, PowerBI or similar tool
• Experience setting up and monitoring adherence to tracking requirement
• Demonstrated experience in creative problem-solving techniques
• Core decision making skills
• Must have MS Excel and Salesforce proficiency
• Ability to work cross functionally with many teams
• Familiarity with Salesforce.com or other CRM system
• Familiarity with Oracle or similar ER