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About Us
Taurex- Take Charge of your Trading.
Vision– to inspire the financial confidence of traders and investors of the world.
Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalized support, and tailored education.
Who is Taurex?
Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.
Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.
We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!
About The Role
This role will support the critical day-to-day business operations within Operational CRM/Back Office CRM which includes processing of business tasks and interacting with internal business users in support of the CRM environment.
Key Responsibilities
Any other duties reasonably required for the role.
Taurex- Take Charge of your Trading.
Vision– to inspire the financial confidence of traders and investors of the world.
Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalized support, and tailored education.
Who is Taurex?
- We are
- We empower all with
- We are forging the
- We earn trust through
- We provide global expertise with a Local Touch
Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.
Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.
We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!
About The Role
This role will support the critical day-to-day business operations within Operational CRM/Back Office CRM which includes processing of business tasks and interacting with internal business users in support of the CRM environment.
Key Responsibilities
- Work closely with stakeholders to review, recommend, and implement best practice processes and procedures within the CRM and Partnership Operation Procedures.
- Responsible for data integrity within CRM through data import management.
- Create and manage profiles, layouts, reports, dashboards, process automation, and other configurable parts of the interface for end-users.
- Provide insights and analytics from CRM defining reporting and creating dashboards to support various departments.
- Manage the optimization of our CRM instance, including platform integrations, workflow development & management, templates, and troubleshooting.
- Serve as a subject matter expert for all things relating to the CRM, whether it’s within the technical strategy, implementation, execution, including day-to-day end-user support.
- Author and maintain all related system documentation including requirements, process flows, testing practices, user cases, and instance update announcements.
- Research and understand different system enhancements and process automation, to reduce manual work and improve overall efficiency.
- Act as point of contact for CRM vendor, troubleshooting and escalating to the vendor when necessary.
- Own the VOIP process, ensuring the process works for key users whilst identifying areas for improvement and reviewing alternative providers if required.
Any other duties reasonably required for the role.
- Good communication skills and comfortable with communicating with senior stakeholders
- Commercially driven with strong focus on data-led decisions
- Advanced organizational and presentation skills
- Self-driven and ambitious
- Shows initiative and a ‘can-do’ attitude.
- Mathematical know-how
- Advanced Excel skills
- Advanced MT4/MT5 trading platform, manager, admin skills.
- Forex experience (essential) tools/platform
- Presentation skills (desirable)
- Naturally inquisitive
- Excellent attention to detail
- Strong experience within a CRM role (deep knowledge of channels, platforms, relevant KPIs )
- Strong experience within MT trading platforms, managers, admins.
- Experience implementing a CRM system
- Expert knowledge of projects and product life cycle
- Computer literate – strong knowledge of Word, Powerpoint and Excel, software applications are a must.
- Experience of project management tools
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