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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Functional Analyst

RM 4,000 - RM 7,000 / Per Mon

Apply on

HiredlyMY
Original
Simplified

    The functional analyst for knowledge management is a role in Group Technology to create an environment that provides technology knowledge to enable technology demand, delivery & support / operations efficiencies & effectiveness.

    The role will be working closely with internal technology teams to capture, review, publish & maintain accuracy of knowledge articles in the areas of application platforms, infrastructure & its corresponding standard operating procedures.

    Key responsibilities are as follow:

    Knowledge strategy

    1. Implement & support strategies for knowledge management to meet organisational objectives & enhance knowledge flow across organisational units

    2. Develop taxonomies, policies & procedures for knowledge management including guidelines for knowledge creation, retention & sharing to ensure effective & efficient use of knowledge

    Functional knowledge maintenance

    1. Collaborate with application platforms to understand the end-to-end service functional dependencies that provides a specific customer/user journey

    2. Develop knowledge articles containing introductions, sequence diagrams, integration specifications, breakpoints, functional backlogs & impacts across the technology landscape

    3. Understand & derive potential functional SOPs to support monitoring, recovery & recurring procedures on functional areas

    Knowledge governance

    1. Editing & proofreading content before publication to ensure clarity, grammatical accuracy & brand consistency

    2. Optimising content according to SEO best practices to increase visibility & engagement

    3. Managing content calendars & ensuring timeline publication of materials

    4. Utilising content management systems to analyse website traffic & users engagement metrics

    5. Updating knowledge centre content as needed & ensuring a cohesive digital presence

    6. Engaging with online community & responding to comments or questions in a manner that reflects the brand voice

    7. Monitoring content trends & staying up-to-date with advancements in content technology & platforms

    8. Conducting proactive content audits to assess how well existing content is performing & to identify gaps or areas for improvements

    9. Measuring the impact of content & campaigns, reporting on content benefits & adjusting strategies accordingly

    10. Thinking about user experience & takes ownership for quality & accuracy

    11. Facilitate technical exchanges, dissemination & coordination of knowledge & learning products through platforms, trainings/workshops, induction programmes, etc across knowledge management team & contributors

    12. Collaborating with knowledge custodian, i.e. Jira, Confluence, etc, to ensure availability of knowledge management tooling

    As part of the experience, you’ll be learning about:

    1. Bank’s policies & processes

    2. Various technology solutions that is enabling the bank

    3. Collaboration with various technology & business stakeholders

    1. Degree in related computer science principles

    2. Min 3 years’ experience in software / applications / platforms

      -Functional solutioning as a IT business analyst, System Analyst or Test Analyst -Knowledge in banking or financial institutions technology landscape -Hands on experience in application &/ infrastructure interdependencies -Application and/or infrastructure delivery & support processes -Documentation of knowledge as part of operations readiness or support

    3. Min 3 years’ experience in knowledge related areas

      -Familiar with knowledge management tools, content management systems & databases -Ability to categorise, tag & structure information effectively -Hands on technical content write-ups such as technical articles for incident & problem resolution, standard operating procedures & other technical contents -Measuring effectiveness & efficiencies of knowledge & continuously improve to increase these measurements

    4. Understanding of production issues criticality & impact to customers

    5. Good knowledge processes

    6. Critical thinking & able to resolve problems creatively

    7. Proficient in using Jira & Confluence

    8. Strong interpersonal & collaborative skills as well as highly effective communication skills

    9. Organised, detail oriented & thorough

    10. Strong desire to help improve processes & mentor others

    11. Knowledge / certification in ITIL is advantageous

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