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Customer Support Representative

RM 2,500 - RM 3,200 / Per Mon

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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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Primary Jobscope:

- Handle incoming customer inquiries via phone, email, chat, or other communication channels.

- Develop a thorough understanding of our products, services, and policies to effectively assist customers.

- Stay updated on product features, updates, and promotions to provide accurate information to customers.

- Assist customers with product information, troubleshooting, technical support and other issues.

- Solve customer inquiries & complaints and provide service in professional way through various channels and

- provide the best solution.

- Maintaining Customer Records: Update customer information, interactions, and inquiries accurately in the company's CRM (Customer Relationship Management) system or other databases to maintain organized records and track customer interactions.

- Upselling or Cross-Selling, you may be tasked with upselling or cross-selling additional products or services to existing customers.

- Perform other duties as required.

- The candidate's potential to excel in a leadership role will become future leader in the customer support team.

Skills and experience

- High school diploma or equivalent.

- Call center or customer service experience may be required.

- Proficiency with technology, especially computers, software applications, and phone systems.

- Multilingual requirement for this role.

- Exceptional verbal and written communication skills.

- Excellent problem solving and customer service skills.

- Show patience, enthusiasm, respect and attention to customers.

- Have self-disciplined, positive attitude and strong sense of responsibility.

Job Type: Full-time

Pay: RM2,500.00 - RM3,200.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday