Customer Service Specialist (Mandarin Speaker)

• Responsible for the planning, preparation, and on-site execution of event projects and activities.
• Follow up on event and activity processes on-site, manage material allocation and supervision, and coordinate with VIP clients.
• Familiar with the rules and regulations of poker tournaments and capable of tailoring event formats for different games and tournaments.
• Negotiate event collaborations and have a deep understanding of the poker industry.
• Provide progress reports and summaries based on the event timeline and offer constructive suggestions.
• Collect global poker tournament information, with a keen sense of innovation for event development.
• Ensure thorough preparation, execution, and post-event evaluation for the events under your responsibility.

• Bachelor’s Degree or above, with proficiency in English & Mandarin preferred (since many VIP clients speak only English & Mandarin).
• At least two years of experience in event management, familiar with the international poker tournament market
• With experience in executing large-scale public relations events; experience in service industries, internet companies, or event organizations is a plus.
• Fresh graduates are also encouraged to apply
  
• Excellent communication and coordination skills, familiar with the processes and management of large-scale events.
• Serious work attitude, strong execution ability, responsibility, and ability to handle work pressure. Innovative mindset and strong teamwork spirit, with excellent communication and coordination skills.
• Well-organized and detail oriented.
• Strong network in the event industry is a plus, with familiarity in event organization preferred.
• Proficient in using various office software.
• Working location : KL Sentral & Bangsar South, KL

New Employee Benefits

• The first month’s salary can advance 1000 MYR as emergency funds, with no salary advance for regular, non-special circumstances.
• For live-in employees, a welcome kit will be provided (SIM card + bedding + personal hygiene products + slippers, with a total value within 800 MYR).
• After 30 days, the company will reimburse a one-way economy class flight ticket to the location. The company will also provide airport pick-up, hotel, and return ticket information.
• The company covers visa processing and associated fees, as well as work visa conversion (income tax is borne by the individual).

Basic Benefits

• Visa: The company covers visa processing and associated fees, as well as work visa conversion (income tax is borne by the individual).
• Annual Leave: Based on the working hours specified in the Offer, with no other public holidays. After one full year of employment (must be 1 year), up to 30 days of annual leave (or equivalent allowances) can be taken (split into multiple uses), with deductions or cancellations if absenteeism/sick leave is excessive.
• Airfare: After 30 days of employment, the company will reimburse the one-way flight ticket, and provide one round-trip flight reimbursement for family visits after one year (not for vacation).
• 13th Month Salary: If performance is good and there are no significant faults, the company will provide a 13th month salary during the Chinese New Year (calculated based on the number of days worked in the year).
• Salary Adjustment: After one year of employment, salary adjustments can be evaluated based on the employee's performance.
• Utilities: For certain companies requiring centralized dormitory living, the company will reimburse utilities and internet costs. Those not in centralized living will bear these costs individually.
• Meal Allowance: For employees in centralized dormitory living, a meal allowance of 1500 MYR per person per month (or 50 MYR per person per day) is provided.
• Transportation: For Malaysian employees without dormitory accommodation, a transportation allowance of 600 MYR per person per month (or 20 MYR per person per day) is provided.
• Medical: The old medical reimbursement policy has been replaced with common medicines provided at the company accommodation.
• Compensation: Employees who leave within 6 months must bear the cost of the entry flight ticket, visa-related fees, and any bonuses/incentives/rewards earned in the previous month; those leaving after 6 months but before 12 months must bear the visa fees (excluding tourist visa) and any bonuses/incentives/rewards from the previous month.
• EPF SOCSO