Inbound Operations Executive

The Inbound Operations Executive for a Travel and Tourism company is responsible for managing all aspects of inbound travel operations. This includes coordinating travel services, overseeing customer itineraries, liaising with local suppliers (such as hotels, transportation providers, and tour guides), ensuring seamless travel experiences, and maintaining high standards of service delivery for international or domestic travelers. The role involves managing logistics, resolving customer inquiries, and ensuring smooth execution of travel packages and tours. Key Responsibilities: Inbound Tour Operations: Plan, organize, and execute inbound tours for international or domestic clients. Coordinate with local suppliers (hotels, transport providers, restaurants, attractions, etc.) to secure services for inbound tourists. Ensure that itineraries are executed according to schedule and any changes are communicated promptly to all parties. Customer Service and Support: Provide exceptional customer service, responding to client inquiries, concerns, and requests related to inbound travel packages. Resolve customer issues related to bookings, cancellations, modifications, or travel disruptions, ensuring a smooth and positive travel experience. Maintain communication with customers throughout their stay, ensuring satisfaction and addressing any concerns in real-time. Supplier and Vendor Management: Build and maintain relationships with local service providers (hotels, transportation, tour operators, etc.) to negotiate rates and ensure quality services for inbound travelers. Regularly assess the performance of suppliers and resolve any service-related issues or complaints promptly. Source and evaluate new suppliers to expand service options and improve customer experience. Travel Coordination and Logistics: Organize the logistical aspects of inbound tours, including transportation, transfers, accommodations, sightseeing tours, and meals. Ensure all booking confirmations are received and shared with relevant teams and customers. Ensure smooth coordination between internal teams (sales, operations, customer service) for seamless service delivery. Itinerary and Documentation Management: Prepare detailed itineraries for inbound travelers, ensuring that all logistics and activities are well-planned and clearly communicated. Prepare and provide necessary travel documents such as vouchers, tickets, and itineraries to customers. Cost Control and Budgeting: Assist in creating and maintaining budgets for inbound tours, ensuring operations are cost-effective without compromising on service quality. Monitor costs related to transportation, accommodation, and other services, aiming for optimal pricing and profitability. Quality Control and Feedback: Ensure the quality of the services provided to inbound tourists meets company standards. Collect customer feedback after each trip to assess satisfaction levels and identify areas for improvement. Implement corrective measures based on feedback to improve the customer experience for future travelers. Compliance and Documentation: Ensure all travel arrangements comply with local and international regulations and laws. Maintain accurate records and documentation related to each inbound trip, including contracts, bookings, invoices, and receipts. Collaboration and Team Support: Work closely with the sales and marketing teams to support the promotion of inbound tours and packages. Collaborate with other departments such as finance and marketing to ensure smooth operations and excellent customer service. Crisis Management: Handle any emergencies or disruptions that may occur during the trip, such as transportation delays, cancellations, or unforeseen circumstances. Ensure that quick and efficient solutions are provided to minimize any impact on the customers.