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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Service Manager

RM 5,000 - RM 5,000 / month

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

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Position Overview:
We are seeking a highly motivated and experienced Customer Service Manager to lead and enhance our customer support operations in the logistics sector. The ideal candidate will have a strong background in logistics and supply chain management, with specific expertise in Warehouse Management Systems (WMS). This role requires a customer-focused mindset, excellent leadership skills, and the ability to streamline processes to ensure seamless service delivery.

Key Responsibilities:

1.Customer Service Operations:

  • Oversee daily customer service operations, ensuring timely resolution of inquiries and issues.
  • Act as the primary point of contact for key accounts and escalated concerns.
  • Maintain high levels of customer satisfaction through proactive engagement and effective communication.

2.Team Management:

  • Lead, mentor, and train the customer service team to deliver excellent service.
  • Establish performance metrics, monitor results, and implement improvements as necessary.
  • Foster a positive work environment and encourage teamwork and professional growth.

3.Warehouse Management Systems (WMS):

  • Utilize WMS to monitor inventory, shipments, and order fulfillment processes.
  • Train the team on WMS functionalities to improve efficiency and accuracy.
  • Collaborate with IT and operations teams to optimize WMS performance and resolve technical issues.

4.Process Improvement:

  • Analyze customer feedback and service metrics to identify trends and areas for improvement.
  • Develop and implement policies and procedures to enhance service quality and operational efficiency.
  • Coordinate with logistics, operations, and sales teams to align service strategies with business goals.

5.Reporting and Documentation:

  • Prepare and present regular reports on customer service performance, challenges, and achievements.
  • Maintain accurate records of customer interactions, complaints, and resolutions.

6.Compliance and Standards:

  • Ensure all customer service activities comply with company policies and industry regulations.
  • Stay updated on industry trends, emerging technologies, and best practices in logistics and customer service.

Job Type: Full-time

Pay: RM2,370.71 - RM5,000.00 per month

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