Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...
A

Customer Operations Specialist (JLPT N2)

RM 7,000 - RM 10,500 / month
Checking job availability...
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Applicant Profile:

- This position is responsible for facilitating customer service and support for Asia. It is the responsibility of Customer Operations to be available, helpful, friendly and knowledgeable, while being the front line voice of the company. He/she is part of a wider Operations team that work together to address our customers needs. Additional tasks or projects may be assigned by the Operations Manager.

Accountability/ Responsibility:

 Respond promptly to customer requests related to product information (e.g: the features and benefits of products), product assembly & operation, part orders, maintenance and general troubleshooting.

 Document customer queries, manage ticketing systems, calls along with all existing customer communication channels and analyze the areas for improvement.

 Contribute to successful Customer Operations KPI achievements.

 Drive a measurable resolution-focused environment aimed at ensuring good customer support outcomes.

 Continue to review & suggest improvements to customer service processes in order to enhance operational efficiency.

 Understanding contact center metrics and applying technology to optimize workforce efficiencies.

 Build and nurture a culture of open communication, taking ownership, and being outcome driven by thinking out-of-the-box when necessary with a sense of urgency.

 Sales Order Management & support warranty parts procurement as necessary.

 Operations support duties may be assigned as needed.

Expectations & Experience Requirements:

 At least 2-3 years of working experience within Customer Service function.

 Proven track record of call/ticket handling in call centre environment is preferred.

 Have a customer centric mindset that is focused on providing a positive customer experience with every interaction.

 Business English, Japanese (JLPT N2) and fluent Cantonese are a must, any additional languages is a plus.

 Familiar with CRM systems and general order management processes

 Ability to multitask and work under minimum supervision.

 Track record of evaluating, analyzing, implementing, and monitoring processes to proactively improve center efficiency.

 Strong analytical skills with an eye for details.

 Strong communication and interpersonal skills.

 Open-minded & functions well within a team.

Job Type: Full-time

Pay: RM7,000.00 - RM10,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Overtime pay
  • Performance bonus
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