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CUSTOMER SERVICE (BANKING)

RM 2,500 - RM 2,999 / Per Mon

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- Respond to Customer Inquiries: Address customer questions and concerns via phone, email, chat, or in person promptly and courteously. - Resolve Issues: Identify and troubleshoot customer issues, providing effective solutions or escalating to appropriate departments when necessary. - Process Orders and Transactions: Assist customers with order placements, returns, refunds, and exchanges while ensuring accuracy and efficiency. - Maintain Customer Records: Update and maintain customer information in the database, ensuring accuracy and confidentiality. - Provide Product Information: Offer detailed and accurate information about products and services, including pricing, availability, and features. - Follow Up: Conduct follow-up communication with customers to ensure their issues have been resolved and they are satisfied with the service. - Handle Complaints: Manage and resolve customer complaints in a calm, professional manner, ensuring a positive outcome whenever possible. - Collaborate with Team Members: Work closely with other customer service representatives and departments to ensure a seamless customer experience. - Stay Informed: Keep up-to-date with company products, services, policies, and procedures to provide accurate information to customers. - Meet Performance Metrics: Achieve individual and team performance targets, such as response time, resolution time, and customer satisfaction scores.